How to Configure Your Kellett Email Account
This article details how to setup your Kellett-hosted email account in your desktop email program.
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Key settings
- Your username is your email address.
- Server: mail.kellett.nt.ca
- Port - Incoming Server: 993 (for IMAP) or 995 (for POP)
Port - Outgoing Server: 465 or 587
Account Type
When you first setup your email account, you will usually be asked whether you want to setup a POP/POP3 account or an IMAP account.
POP/POP3
Choose this option if you are only ever going to check your email on one computer or device, or you do not need to synchronize your inbox, sent items and trash between multiple devices on which you'll be checking your email. When you choose this option, your messages will be downloaded to your computer and stored there. You may optionally configure your email program to leave messages on the server for a certain length of time, in case you wish to access them via webmail or from another device some of the time.
IMAP
Choose this option when you want to store all your email on our server and synchronize the inbox, sent items, trash and any other folders between multiple devices on which you check your email. Please note that if you choose this option, it will after a while start to fill up your account on our server. When you have exceeded your hosting disk quota, we will be notified. At that time we will ask you to archive some of your mail to your computer in order to free up space on the server. We can always help you do that if you're not sure how.
Login Information
This will be provided to you in an email from Kellett in advance of when you need to set it up. You can contact kellett at any time if you need your password reset.
Server Connection Settings
The next step typically involves providing information for connecting to the incoming and outgoing mail servers. In both cases, this is the address you should enter:
mail.kellett.nt.ca
For both incoming and outgoing servers, it will ask you to enter your username and password. Your username is always your email address. The username and password for the outgoing server are often optional, however they are required for our server.
Port Numbers
When you are setting up the incoming and outgoing servers, your email program may provide you with a field to enter a port number.
Most programs will figure out the correct port number to use automatically, so even if you have the option presented to you it should be ok to leave it blank, or on the default. Microsoft Outlook is an exception to this rule and will need the port numbers specifically defined in the advanced settings. See the notes below for Outlook if that's what you are using.
The port numbers you may need to provide are as follows:
- Incoming Server:
IMAP: 993
POP/POP3: 995 - Outgoing Server:
465 or 587
Security Options
Make sure SSL/TLS is enabled for both incoming and outgoing. Most newer mail clients will figure that out automatically, but if you have the option to choose SSL during setup of the incoming and outgoing server, please select it.
Microsoft Outlook Settings
In Microsoft Outlook, including the newest version with Office 365, it is necessary to manually apply some advanced settings in order for your email to work properly. Most other email applications can figure this out automatically, but Outlook is a little different.
There are one or two things you will need to do:
- Configure advanced outgoing server and connection port settings - this is always required
- Configure your Outlook folders - only required if you are using IMAP
1. Outgoing Server and Connection Port Settings
Once you have entered all the basic settings for your email account - the email address, servers, username and password - click on the "More Settings..." button near the bottom right BEFORE you click the Next button. The options that then pop up may vary a bit depending on which version of Outlook you have, but they should be pretty similar to the following screenshots. Go to each tab as shown in the screenshots and enter the appropriate settings.
"Outgoing Server" Tab:
On this tab, you must check the box labeled "My outgoing server (SMTP) requires authentication" and then "Use same settings as my incoming mail server".
"Advanced" Tab:
In this tab you must put in the appropriate port number for each server and enable a security option.
- For the Incoming server, if it is POP3 enter 995; if it is IMAP enter 993. Then, either check the box to use SSL, or if there is a drop-down of encrypted connection choices, select SSL.
- For the outgoing server (SMTP), you should enter 587 for the port number. If this fails when testing, you can enter 465 instead. Then in the drop-down of encrypted connection choices, select TLS.
Note: If you are using Outlook 2016 and selected IMAP as the account type, then instead of a checkbox for "This server requires an encrypted connection (SSL)" underneath the "Incoming server (IMAP)" field, you will instead see "Use the following type of encrypted connection:" with a drop-down. If that is the case, select SSL from the drop-down options.
2. Configure Outlook IMAP Folders
This may not be necessary for your version of Outlook, and is generally only required for the Windows version of Outlook, not Mac. While you have the Advanced tab open in More Settings, as shown above, if you are using IMAP then you will see a place to enter the Root folder path underneath the port settings and connection timeout settings. If you see this field and it is empty, type INBOX into it before clicking OK to save the settings. If you didn't do that the first time, find your way back to the account settings and go to More Settings again (Go to File -> Account Settings then double-click on the email account).
If you don't do this, then when you are looking at the folders in your Outlook sidebar, things like Drafts, Sent and Trash will appear as if they are INSIDE the inbox folder. In addition, you may not see any new emails appear in your inbox when you click on it.
After making this settings change, the folders such as Drafts, Sent and Trash will now show up in the correct places in the sidebar, and when you click on the inbox your email should start showing up.
Webmail Access
You can access webmail for your email account by visiting webmail.yourdomain.com. Login using your email address and password as provided by Kellett.